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This policy explains how Sluggers Hit handles personal information when you browse our website, create an account, place an order, or contact us.
Information we collect
- Accounts and orders. When you register or place an order, we collect information you provide, such as your name, email address, billing and shipping details, and any phone number or order notes you enter. We also record what you ordered, the amount, and the status of your payment and delivery.
- Messages, subscriptions, and reviews. We collect the information you submit through our contact form, email, live chat, newsletter form, or review form. If we publish a review or comment, its text and display name may be visible to other visitors.
- Device and browsing information. Our site and its service providers may receive technical information, such as your IP address, browser type, device information, pages visited, and interactions with the site.
How we use it
We use personal information to manage accounts and password resets, process orders and payments, arrange delivery, respond to questions, and resolve order issues. We also use it to operate and improve the website, detect abuse or fraud, and keep records for accounting, legal, and security purposes.
We may send order and account messages about the services you use. If you subscribe to marketing emails, you can unsubscribe using the link in those emails or by contacting us.
Who receives it
We disclose information as needed to providers that help run the store, such as website hosting, email, payment, delivery, analytics, and customer support providers. For example, a delivery carrier receives the details needed to deliver your order. The payment service you choose may collect information directly and handle it under its own privacy policy.
We may also disclose information when required by law or when needed to investigate fraud, resolve disputes, or protect the site and its users.
Cookies and similar technologies
The website uses cookies and similar technologies to remember your cart and sign-in session, keep the site working, and support security. Analytics and embedded services may use these technologies to measure site activity or provide features such as live chat. Third-party services may handle that information under their own privacy policies.
You can manage cookies in your browser settings. Blocking some cookies may affect features such as the cart and sign-in.
How long we keep it
Retention depends on the type of information and why we collected it. We may keep account information while your account is active and retain order or support records as needed for fulfillment, accounting, dispute resolution, fraud prevention, or legal obligations.
Your choices and privacy requests
You can update account details in My Account. You can also contact us to request access to, correction of, or deletion of personal information. Depending on where you live and which laws apply, you may have additional rights, including the right to opt out of certain uses or disclosures.
Tell us what you’re requesting and include enough information to help us locate your account or order. We may need to verify your identity before acting on the request. Please leave passwords and full payment details out of your message.
Contact us
For privacy questions or requests, email sales@sluggershitprerolls.com or use the contact form.